Welcome to MeadowLaneForum’s Refund Policy. We are dedicated to offering fresh, hot pizzas and friendly service at 221B Baker Street, London, NW1 6XE, United Kingdom. This policy explains how we handle orders, changes, and returns to ensure your experience with our pizzeria is as satisfying as a perfectly baked slice. Last updated: March 12, 2025.
By placing an order through our website at meadowlaneforum.xyz or by phone at +44 20 7946 0750, you agree to the terms described below. If you have any questions about refunds or need assistance with your order, please contact our customer care team and include your order number and contact details so we can review promptly.
1. Eligibility for refunds
We want you to love every bite from MeadowLaneForum. A refund or credit may be available under the following circumstances:
- Incorrect or missing items: If your delivery arrives with items different from what you ordered or items are missing, please notify us within 24 hours of delivery. We will verify the issue and arrange a replacement, credit, or refund.
- Quality concerns: If the pizza or sides are substantially undercooked, stale, or contain foreign objects, contact us with clear photos or a brief description within 24 hours. We will assess and offer a suitable remedy, including remaking the order or issuing a refund.
- Delivery delays: If your order arrives significantly past the promised time and the delay affects your experience, we will evaluate the impact and may offer a courtesy credit or discount for future orders.
- Damaged packaging: If packaging is compromised in transit and affects the food quality, please report it within 24 hours so we can address the situation.
2. Exclusions
Refunds are not available for items that were consumed, for minor dissatisfaction that does not impact overall quality, or for orders where the customer confirms receipt and is satisfied with the product. Digital or pre-paid orders may be subject to specific terms as stated at the time of purchase, and we reserve the right to determine eligibility on a case-by-case basis.
3. Process for requesting a refund
To request a refund or credit, please contact us via meadowlaneforum.xyz or call +44 20 7946 0750 with the following information:
- Order number and date
- Customer name and contact information
- Description of the issue and any supporting photos or details
Our team will acknowledge your request within 1 business day and review the materials. If needed, we may ask you to return unused items or provide additional information to verify the claim. Refunds, credits, or replacements will be issued according to the outcome of our review.
4. How refunds are processed
Refunds will be issued to the original payment method used for the order or as a credit to your MeadowLaneForum account, at our discretion. Refund processing times vary by method, but you can generally expect the funds to appear within 5–10 business days after approval. If you paid in cash or via a direct transfer, we will arrange a bank transfer or store credit as appropriate.
5. Delivery and pickup orders
Refund eligibility applies to both delivery and pickup orders. For pickup orders, if you experience issues with the order upon pickup, please contact us immediately so we can address the concern and determine the appropriate remedy. Delivery orders will be evaluated with attention to delivery time, packaging integrity, and item accuracy.
6. Price adjustments and credits
In some cases we may offer a credit toward future purchases, equivalent to a portion of the order value, rather than a direct refund. Credits are valid for twelve months from the date of issue and can be redeemed on MeadowLaneForum orders placed online at meadowlaneforum.xyz or by phone at +44 20 7946 0750.
7. Contact and customer care
We value your feedback and strive to resolve issues quickly. If you have suggestions or concerns regarding our policy or service, please reach out to our team at +44 20 7946 0750 or via meadowlaneforum.xyz. We aim to respond within 1–2 business days and to resolve matters to your satisfaction. Our physical location is located at 221B Baker Street, London, NW1 6XE, United Kingdom.
Please note that this Refund Policy applies to orders from MeadowLaneForum and may be updated from time to time. Any changes will be posted on meadowlaneforum.xyz and become effective immediately upon posting. By continuing to use our services, you agree to the latest version of this policy.